Frequently Asked Questions

HOW IS IT BEST TO CONTACT YOU?

Any way you wish! You can call us, send us a message or schedule a call with one of our team: CONTACT US

WHY DO YOU GIVE AWAY SO MUCH INFORMATION IN YOUR FREE USED CAR BUYING GUIDE?

We very strongly believe that all used car buyers should have access to help. Whether someone is spending £1,000 on a car or £500,000. Whether they wish to use our services or not. We just want to help people… even if it means we lose a potential client.

WHICH OF YOUR SERVICES IS BEST FOR ME?

Have a look through our services here: HOW WE CAN HELP. If you’re still not sure then please just schedule a call with us.

HOW LONG DOES THE PROCESS TAKE?

With ‘Ghia’ and ‘Ghia X’ we will try our very best to make sure that your shiny new car is on your drive within two weeks. Sometimes it takes us a little longer but it can also be quicker too. For ‘GL’ clients, we will try to reply to adverts sent to us within 24-48 hours.

WHAT IF I NEED A CAR WITHIN THE NEXT WEEK?

We offer an upgrade to Ghia that guarantees a car within 7 days of signing up.

HOW LONG HAS PALMDALE BEEN GOING FOR?

Since 2005 (how time flies when you’re having fun!)

CAN I PART-EXCHANGE MY OLD CAR?

Absolutely. But rather than getting just one offer on your car we send the details round to a number of local traders to ensure you get the best price.

DO YOU ARRANGE CAR FINANCE TOO??

Yes. Absolutely. For ‘Ghia’ and ‘Ghia X’ clients, we’re happy to do this. We’re governed by the Financial Conduct Authority and can handle a variety of types of car finance.

WHAT IS YOUR 10-YEAR BUY-BACK GUARANTEE – HOW DOES THAT EVEN WORK?

It is our promise to buy back any car we have helped to source from the day you get it to that same day 10 years later. And we guarantee that it will be the best trade price you will get.

DO I PAY YOU FOR THE CAR?

No, you pay the dealer directly. Quite simply, this is done for your security. For GL, Ghia and Ghia X clients, we will arrange the whole payment process for you and advise you how to do it securely.

WHAT IS ‘1/3 OF DISCOUNT’ FEE ALL ABOUT (GL, GHIA & GHIA X)?

We will try our best to get as much of a discount on your car as possible. We take the difference between the advertised price of the car and the price on the invoice for the car itself (i.e. the price you end up paying). Our final commission is one third of this amount.

HOW DO I KNOW THAT YOU WILL FIND EXACTLY THE CAR I WANT (GHIA & GHIA X SERVICES)?

Before starting the search, we send you a Car Purchasing Checklist agreement. This lists every aspect of the car we are going to look for, and you are asked to check it and sign it before we start.

WHAT DO YOU DO TO MAKE SURE THAT THE CAR IS PERFECT FOR ME?

Every car has a full car data check to make sure that it has no hidden history. With ‘Ghia’ and ‘Ghia X’, our drivers also complete a four-page report before taking the car away from the seller – any imperfections are reported back and a decision is made by the client whether to proceed with the purchase. Although a lot of the cars we buy come from main dealers, we can also sometimes arrange an independent vehicle inspection for a small extra cost.

WHEN DO I PAY YOUR FEE?

With ‘L’ and ‘GL’ clients we ask for the fee upfront. ‘Ghia’ and ‘Ghia X’ clients pay half of our fixed fee upfront, however this is refunded in full if we cannot find any cars that meet your specification. Everything else including the expenses is paid upon delivery of the car. For the Free Guide… you don’t pay us!

WHAT ARE THE EXPENSES (GHIA)?

For Ghia clients, collection & delivery is charged at £2.50 per mile from the seller to the delivery address (£50 minimum charge). You may ask us to have certain work done to your car before you receive it and this is also considered part of the expenses. (One client had over £40,000 of upgrades to his car before delivery!) All our expenses must be approved by you beforehand, so there are no nasty surprises.

WHAT IF I AM NOT HAPPY WITH YOUR WORK?

Although this has not yet happened in the company’s history, you would tell us up to 5 days after delivery and we would refund your fee without hesitation.

DOES THE CAR BELONG TO YOU AT ANY TIME?

No. The car is legally transferred from the seller directly to you. (Besides, we have enough cars of our own anyway!)

WHAT WARRANTY DO I GET WITH MY CAR?

Most cars come with a warranty from the manufacturer for the first three years of their life. If the car we find for you that is outside of the original warranty, it will often come with 3-12 months cover, depending upon the seller. If not, we can always recommend a very good aftermarket product which gives an impressive amount of cover.

DO YOU SELL CARS ON BEHALF OF PEOPLE TOO?

Officially, no, however, we can sometimes come up with interesting solutions and always welcome a conversation to help find ways of selling your current car.

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